I don't think the wolfbet will give any response about that troll. Ussually they are only letting it go because it's useless to comment or explain the situation because the accusation isn't valid since start. The problem of that guy is he claimed he can't stop the autobet even though he clicked the stop button, which we never had the problem like that before.
I have used Wolf for a while and have *never* heard of anyone having such issues. Also, it is (or at least it should be!) universally understood that if you are using the autobet feature, it is at your own risk because these things can quickly accumulate both in profit and losses, especially if you are using an autobet strategy. Wolfbet is among the most trustworthy places out there, I would treat any claim like this made against them with the highest degree of skepticism, especially when presented without any kind of proof/substantiation.
The video he shared is not clear at all. At first glance, it seemed to me that his mouse button was not properly functional. There is no point in making such a short clip. Many times this problem is due to the slowness of the net, but in that case, it is not fair to blame the website. Surprisingly, no one else is having a problem, only he is having such problems again and again.