Quote from: ChipMixer on June 09, 2021, 10:23:03 PM

Quote from: dash0520 on June 09, 2021, 06:26:01 AM

How long does it usually take? I've sent yesterday BTC payment from my wallet equivalent to 1000 usd and received confirmation message the deposit was successfully received, after withdrawal received the message that all your chips has been withdrawn. But I've never received the BTC back since yesterday. Is that taking that long or what is the problem exactly?

Withdrawn chip gives you preloaded private key which is instant.
Using sweeping queue can take up to 24 hours to create and confirm transaction moving funds from chip into address you have provided.

I've sent an email to the support 2 days ago with all details, my wallet key, I also indicated my voucher and explained you that I've chosen the "Sweep Them To Different Address" to my other wallet. Confirmation "Finish All your chips has been withdrawn" have been received.
But still haven't yet received the money since. Can you please have a look into my problem? Thx