Quote from: elasticband on March 16, 2014, 12:15:26 PM

Quote from: CEX on March 16, 2014, 11:58:14 AM

Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time.

See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation.

Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users?

If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate.

Your compensations methods are inadequate and it's about time this was addressed and dealt with.

Your hashrate may be fungible but the mining revenue itself is not Wink

But the revenue itself is based on luck. The amount of earnings you lost is based on luck.

Thus hash rate is the only acceptable form of compensation, because all you lost was hashrate*time