Things I noticed:
When I click Account, I see this:
Last login time 2021-02-15 07:00:26IP: 49.***.*.200
Email: test@****mail.com
Created at: 2020-01-20 12:23:20
Does that mean I'm seeing someone else's email address (and even IP address) (censored to post it here)?
This is just placeholder account information for a page that is not yet ready. Sorry for that, we updated to remove this page while we get it working.
Related to the image links you posted: Did you know a
Copper Membership (around $20) allows you to post embedded images as a Newbie (otherwise you'd have to be at least
Jr. Member).
Also: please check the
forum rules: you should edit your last post if you're the last one who posted in a topic instead of making 2 posts in a row.
Thanks for the suggestion! Purchased it already, just waiting for the confirmation. Sorry for the two posts in a row, won't do that again.
We'll probably use a 2-out-of-2 multisig, with one of the keys with me here in Brazil and the other with our employee in North America, and both keys with encrypted copies somewhere else in case one of us dies
This sounds risky: who gets access to the encrypted copies, and doesn't that negate the use of multisig?
Have you considered 2-out-of-3 multisig instead? One in Brazil, one in North America, and the last key wherever you're currently keeping the 2 encrypted copies?
That is an interesting discussion, I might open a new topic eventually to get more feedback on the relative merits of the two solutions. Yes, 2-out-of-3 is the standard solution, but we don't have three trusted people in three geographically different regions. For instance, I do have a co-founder who lives nearby, but we can't hold one key each because we see each other nearly every day, or else someone might track us down and kidnap both of us at once. Other trusted people living further away are close friends and would not commit to keeping the funds safe in case me or my family is in danger. So this is quite a complicated problem if you think about it. We know it will probably take quite some time before we are entrusted with significant assets, but we take the responsibility of holding other people's money very seriously.
In the 2-out-of-2 multisig proposal that we are considering, the backup keys can be cross-encrypted. So we have:
P1 holding key A + encryption keys for backup of key B
P2 holding key B + encryption keys for backup of key A
So the person holding the backup key A can't team up with the person holding backup key B to steal the funds. If P1 dies, the person trusted by P1 holding the backup for key A will approach P2 and ask for the encryption key, and vice versa. Moreover, kidnapping P1's loved ones is useless because, although P1 and P2 trust each other, neither P2 nor P2's backup holder have
personal ties to P1. We can verify that the backup holders have not lost their keys by giving them several other files encrypted with several other keys and asking them regularly to provide proof that they can open them.
But yes, we agree this is a nonstandard solution, and we are going to ask the community for feedback on this approach before we make a decision.
What's annoying, is that I was logged out after a while, without warning. I wasn't even unactive, I had just closed some trades.
Thanks for the feedback, this has happened to me as well, we are trying to investigate what is causing this issue. We'll let you know once it is fixed.
I can confim the Frozen funds:
https://loyce.club/other/tickspread.pngIt doesn't look right to have funds Frozen/Margin without open orders (but again: I feel like a total n00b in this). Or maybe it just takes a while to update the value?
You are the second person to report being confused about the frozen funds, so that is something we definitively need to improve. What is happening here is that, while you do not have open orders,
you do have open positions, and these freeze your balance as well! The amount frozen is the most you can lose if the price goes against you and you get liquidated. You can see that the amount frozen is exacly what is in the "Total Margin" field of the position. Still, given that everybody is getting confused about that, we need to find a way to make it more intuitive!
One idea I am considering is having a small information icon next to the frozen balance, so that when the user hovers the mouse over it, a popup baloon appears explaining the breakdown of what is causing the balance to be frozen (how much due to open orders, how much due to open position, how much due to other stuff like pending withdraws).
Another idea is adding a line for an open position next to the open orders, along with a button for the user to close it, just like Binance and other exchanges have. This may help making it more clear that you do have a position open. Any other ideas?
We have a totally new matching engine that generates dozens of auctions per second.
Could it be the bots weren't on a bit earlier? Now the entire site gets quite unresponsive because of the quick movements everywhere. It might be because I'm using Tor (and my laptop is quite old), but it takes several seconds for a new order to be added.
Our servers are running in AWS at the Tokyo region, so there may be some network ping for the orders to get there and ping back. Latency will get worse when using Tor, but the website should not get unresponsible because of that. May we reach up to you later to investigate this issue?
Thanks for the very helpful feedback. You made the first tBTC deposit and several trades. You even made a big position and got liquidated, too bad!
I'll be sending 0.6 mBTC, thanks!
https://www.blockchain.com/btc/tx/e7134e05efe43cb58142883bf5b5666833bfaf1e7fa12eb3dc8dcf7498c1b030
Gonna give a few inputs about the UI/UX.
I think it's better to match the order book tick size to the whole site theme. Displaying the default select box might look not too good. I also notice on the feedback page, the "Submit a Feedback" section, there is some text that overlaying the image on the smaller screen size.
Upon clicking the calculator(?) icon on the "Place Order" section, Did you intended to put the arrow left-facing? if the icon is intended to close the window, personally, it's better to make the arrow facing right, or maybe just change it to the exit icon. Also, it would be good if it is able to close the window when clicking outside the "Profit Calculator" window.
I also notice the dollar sign icon on the Position section alignment looks off compared to the others icon. The last thing is, I agree if you make a tutorial instruction on the Trade page.
Thanks for the feedback, we'll be fixing all these issues! I feel we need to learn more about what is causing friction before we can create a good tutorial, though. Also, we saw several withdraw requests, was it you?
Thank you all!
Kelvin
