Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.
I think we should ignore the double negative in this one
If anyone is interested, this is the response I got from support today
Normally we do not compensate hash rate losses experienced with personal mining hardware. If this fall will be compensated, you will observe it in your Daily Hash Rate graph at GHash.IO.
So better start ogling that chart
I did get my answer within minutes after submitting my question so they've got the timing aspect covered.