Quote from: LoyceV on June 29, 2021, 05:33:16 PM

Quote from: Kelvin Santos on June 28, 2021, 07:28:52 PM

You triggered an UI bug that crashed our system! Tongue

Lol, I did what?

I just tried to Place an Order, and once again got:

Quote

Something went wrong! Please come back in a while or you can contact us for support!

I hope it didn't crash again. My withdrawal amount is now Frozen. It could be I didn't click the final "Are you sure" after clicking the confirmation link in my email, I didn't expect that button and I had to scroll down to find it.

Yes, it did crash again! We have a very conservative mindset regarding errors, and we'll crash preemptively whenever anything appears to be wrong. In this case, a validation check in the liquidation engine pointed to a bug when it was liquidating your position. You had a short position that was paying funding because of negative funding payments, and these payments should have gradually decreased your liquidation price, but these was a bug on this update, and your position was liquidated later than it should have been.

We tested our liquidation system extensively, but infortunately the funding payments have clearly not been tested enough. It took several hours, but we finally got it working again. I'm sorry for the inconvenience! Please try again, we also have new features now!

Quote from: atomicarthur on June 29, 2021, 05:57:49 PM

I actually thought my account hadn't gone through until I had to check my mail ✉ box.

Hi Arthur! Thanks for the feedback! We'll work on that. It should let you know that we are waiting for the email confirmation

It is also great that you are experimenting on mobile. The mobile version has not been tested as much, so your feedback will be very important!

Quote from: dkbit98 on June 30, 2021, 06:40:08 PM

Anyone noticed that something is now changed in TickSpread website interface or this is just happening to me?
I see that everything is modular and my window for open orders, my trades and my positions is now on the left side, and windows with balance, deposits and withdrawals moved to the right side of screen.
Maybe there are more changes but good thing is that I can change that, resize windows and make any window order I like.

Nice to see you noticed our changes, we are trying to make improve the user experience! If there is anything that you don't like, please let us know. Also, if you think you made a better panel by resizing and changing the order of the components, please share an image here with us!

Please check our new features: we now have notifications icons on the Orders, Trades and Positions tabs. So for instance, whenever you make a new trade you will see a notification for the trade and the update in your position.

Quote from: Kong Hey Pakboy on Today at 12:29:02 PM

I have a question, what if there's a whim of chance that someone hit the 100x in your leverage with the mBtc that you have provided, do you have enough bitcoin to cover the cost? Because as you have said in your thread, you are just a start up website.

Great question. Yes, we do have enough testnet bitcoins to pay any profits! However, like most other futures exchanges, we do have an auto-deleverage system. This means that, if you open a 100x long position and price rises too much too fast, causing short positions to be liquidated, and if there is not enough liquidity on the book to close short positions, long positions with highest leverage may be forced to close their positions.

During auto-deleverage, (and different from other exchanges) our positions are always closed at a price between the bid/ask. So if anything, these will usually be fair prices (or even better than usual prices if the liquidating positions caused some slippage). If prices move suddenly, though, or if prices move during an exchange outage, some of the expected profits may be cut short.