Quote from: Bitinity on June 29, 2021, 08:00:31 PM

Quote from: notblox1 on June 29, 2021, 07:37:02 PM

I don't have any problem, and I was just sharing my experience with fortunejack website and your customer support.
They said I will receive an email message when they credited this free bet to my account, but this never happened and I stopped visiting website.
I checked it now, lo and behold a miracle happened and there is 1.4 mBTC freebet, so you can close the conversation Cheesy

There must be miscommunication with the customer support. I also won the prediction contest in this forum few week ago and I received my free bet after 24 hours IIRC but I did not receive any emails for the free bet. Perhaps the customer support thought and talked about free bet from different contest which is available on the website as they may not know about the contest in this forum. Good to see that you received the free bet already, good luck with it.

I had worked in a casinos marketing department for a short while (think of advisor and not worker) and in that very short span of time when I was asked to check what could be better, I realized support is unlimited thing and that is why there are mistakes even if you have a billion workers, it is not about actually being good or not, it is about mistakes. Like for example, you can spend 100 bucks on support by hiring one third world guy and he can do everything perfectly and you will have a great support, or you can spend 100k by hiring 10 different students on USA, UK type nations and they will be a lot worse because they can miss something, like talk with a customer and write it down but forget to pass it along so in that case they told you that they will send you free bet but forgot about it. Long story short support is never 100% in casinos, it is very hard job and I understand these miscommunications since that time.