Quote from: racheshki on Today at 09:50:49 AM

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Quote from: racheshki on June 25, 2021, 07:36:58 PM

On my other account i play here from 2018 and never they ask me for ID.
But now on my new account, on first withdraw when i have 3500$ in my Account they ask for ID.

If you have read their T&C before you create your account, you should not be confused about this. Since you said that by creating another account you have been playing on their platform for several years without any problem. But now they want your ID for another account verification, to process the withdrawal.

So you have to understand here that since there was no problem in the previous account, then why is there a problem now? This means they have doubts about your activities or your fund so they want your ID. I think if you give them the right information they will process your withdrawal without any hassle.

Yeah correct that's why he needs to follow on what Cloudbet ask to him so that he can clarify all the verification process made since if all things clear for sure he will get his withdrawal without any interruption so for now he should comply and avoid using multiple accounts for any further hassle in future.

Ps.
Just now i offer support to talk on LIVE with me and them on Skype or any other way they say. I offer this because i want to show them am regular 34 years guy that love gambling on soccer,thats all . I can even show my id on this live talk so they can see its me, but i refuse to send this documents because i explain very good what i think.Its too much personal information, that i cannot agree to give to any website ,not only them.

It's all up to you and Cloudbet to figure out how to solve this problem. I know it's not safe to share personal information online, and people are more cautious about personal information when someone is involved with crypto.
But in some cases many people compromise a bit to find a solution, because you have to find a solution if you want to withdraw your funds. I hope you find a way to solve this problem soon.

Quote from: Haunebu on June 26, 2021, 05:45:29 PM

Quote from: racheshki on June 26, 2021, 02:13:57 PM

I can even show my id on this live talk so they can see its me, but i refuse to send this documents because i explain very good what i think.Its too much personal information, that i cannot agree to give to any website ,not only them.

Crypto gambling sites usually ask for KYC if they find something suspicious or shady related to the account in question. This is usually specified in their TOS and your situation does seem shady in my opinion.

If you refuse to provide your KYC to them, your problem won't get resolved which is why the decision lies in your hands.

I guess we all have seen this kind of situation before, but the end conclusion is always the same either the user provides KYC and secures his fund or lose his funds by not providing KYC. Lastly I can understand why you don’t want to provide those details, but sadly you have no option so I would suggest you to reconsider and submit KYC details and end this saga.

Hello, maybe around 26-7 hours ago, i decide to send all the documents and what CloudBet want so to proceed with verification because after i read all they terms and condition and everything other information, i decide to trust them with holding the info of players as me. Let see !:)
In the end, i think this can be plus for me. When have KYC, there will be no more any problems, which i get as good thing.

Thank you people.

Well for that compliance provably they will solve your issues in the timespan what they said but don't expect that there will be no issue since maybe they will find something strange on your account. But you don't have to worry if you know your clean since this issue will be solved soon by Cloudbet team.

Also good thing you follow the suggestion of other users since this one will never end if you didn't give what they want for verifying your real identity.