I guess 14 days is very slow support, but not unheared of in the bitcoin community... Sure, i guess he should be faster, but do you know if he's working on your case right now? For example, sending an email to the address you lost, saying that whoever reads this mail has 14 days to make a claim?
To be clear, I respond to all support requests within 24 hours. The waiting period is deliberately designed to slow things down. If the request is coming from someone trying to steal the account it gives the legitimate owner time to show up and stop the theft, even if the attacker knows the password. While I understand that it's an inconvenience, the extra protection is worth it, especially if you consider that people don't often forget or lose access to their own email address.