Quote from: Viggy on March 14, 2014, 03:15:46 AM

Quote from: fluffypony on March 13, 2014, 04:23:28 AM

Quote from: Viggy on March 13, 2014, 03:46:50 AM

Well, if EMS is significantly cheaper now and I paid additional to switch over to EMS back when the prices were high, shouldn't I logically get the difference refunded since you will be paying your carrier the lower rate you now advertise (and not the extremely high prices you initially charged)?

This would especially apply if the package still has not shipped. Also, my package has now been in customs for 31 days and counting.

Order 1441.

Definitely, any pending shipments that go out from this week are on our new rates. In your instance, though, that order has cleared customs, as far as I can see. I'll get one of the support staff to re-send the tracking details to you:)

Thank you. I will keep an eye out for that. Can you tell me when it cleared customs? And can I still expect it within a week with EMS?

Fluffy, it is Monday now and I still dont have a tracking number or any responses at all from you or anyone at openrigs. I was promised an immediate response on Wednesday by Donna and since then it has been complete silence.