We have found that the logs were deleted manually
I'm curious: how did you find out logs were deleted? Isn't the whole point of deleting logs that you
can't find out anymore?
however in good faith and benefits of doubt , we are taking the responsibility and refunded you back with the excess we found in the account that matched the transaction ID you mentioned .
This makes no sense. Why don't you offer users a real Letter of Guarantee? There's literally no valid reason for not doing so, other than ensuring the user can't prove foul play.
We apologize is this was an error from our side and we will improve our services to serve our clients better.
Great! How about you start by removing all lies from your site and posts, provide proof of funds, and implement a Letter of Guarantee?
We send out fresh coins thats been aged and mixed before dispensing
Not this again! Fresly mined coins are no longer fresh if you mix them. I'm starting to think you deserve a Newbie warning Flag.