Quote from: mocacinno on July 13, 2021, 09:50:36 AM

Quote from: whalemixer1 on July 13, 2021, 09:45:05 AM

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The letter of guarantee is on the website

Letter of Guarantee
You can check the guarantee letter at our check status page

how do you know that the user did not manually deleting the logs ?

We send out fresh coins thats been aged and mixed before dispensing

we have resolved all our claims , errors do occur and we are here to solve it.

A letter of guarantee is an actual contract that lists the deposit and the withdraw addresses, the fee structure and the timeframe of validity. This contract needs to be electronically signed by you... Either using a pgp keypair or a bitcoin keypair... The public key (or address) HAS to be known by the community beforehand. This way anybody can verify the contract (even if your site is down, or if you'd dissapear).
This is what a "letter of guarantee" means in the bitcoin mixer context.

I just visited your site, and i can't find a "check status" page... Even if i did, a "check status" is not equal to a letter of guarantee...
Some random pieces of text are NOT a letter of guarantee, a canary is NOT a letter of guarantee...

I'm happy the issue for this particular user got fixed, but you really need to rethink your concept... The current setup does not suffice (as proven by this user's issue)

Once again: you can NOT make up your own defenitions... A letter of guarantee is a letter of guarantee... Freshly mined coins are freshly mined coins... Fast support is fast support.... A low fee is a low fee...
You can not use your own defenition of these terms. If i buy a blue car, i want a blue car. I'm not happy if the car retailer uses his own defenition of blue and gives me a yellow car instead.

If a downloadable letter of guarantee, its a prove that the mixing took place and it puts the client at risk, so the letter of guarantee is on the website , it can be deleted manually, or deleted once mixing takes place

our fees has always been 0.99-2.99% but transaction fee is high then we cant do anything abt it especially for a small mix , for a mix of USD30 and transaction fee of 4 USD that comes to an situation where user feels we over charged. Thats not the case. we mentioned transaction fee is charged.

back to fresh coins, all our coins are from mining, its then mixed with aged fresh mined coins as well then dispensed to avoid clients receiving very suspicious brand new coins always.

we know logs are deleted but other details are dropped. so we cant do the mix if logs are manually deleted as we don't know where to send it to