hi
what about my issue?
Hello nerkolac,
reply from the security team just has been received:
As it was said in the email, cooperation with your account was stopped, and player has already received a refund.
Refund means one of the following conditions:
- sum of all withdrawals was deducted from the deposits, and the final balance was freed for withdrawal.
- withdrawal sum already exceeds the deposited one, and thus, refund is not required.
In both ways your accounts remains in profit. Winnings are being returned to the bookmaker since they weren't received in a fair way.
Hello? can you solve this paradox?
There is no paradox, your account doesn't have any balance because the player lost playing with it.
Sincerely,
1xBit team