Quote from: opieum2 on March 17, 2014, 04:28:30 PM

Quote from: rik_khaos on March 17, 2014, 03:59:06 PM

Quote from: sirminesalot on March 17, 2014, 02:58:37 PM

Rik: You're grasping at straws. Read back, you'll see they threw Clennel under the bus for inquiring about his order.

I'll give it another week before you come to your senses and stop defending AMT at every turn.

Defending no, I think they are a terrible company. I saw that exchange actually. Though it usually takes a few attempts I've ended up getting responses. Sadly they don't answer all of my questions, but I've never personally been treated rudely by anyone associated with the company. I don't know if it's because I might phrase my e-mails in different ways but the company has never attacked me or been anything less than polite in the few phone calls I've had with them (I've talked to at least two people there on the phone).

I came in late in the game, I ordered and I'm going to wait it out until my advertised shipping date the 31st + 1-3 days for delivery, and at that time I'll take any steps necessary for recovery. Right now I have nothing to claim against them. I am completely understanding of people who ordered in November or December and are waiting for their orders, if I were in there shoes I would be upset too. The fact is delays were inevitable at a stage before AMT could even really have the chance to fuck anything up. I'm sure people have been virtually banging down their doors since december threatening to sue them, e-mailing them and calling them fucking scum at a point where there was nothing they could do about it. If the chips weren't produced then there isn't any miner, that's just the facts of the matter.

What they failed to do was develop a professional relationship with their customer base. I've never receive an e-mail update that wasn't prompted by me. There was a period of time where they didn't bother to update their news section. Well at least until they did it in a shady way by back-dating post to make it look like there was communication all along. And posting pictures for something on the tenth of feb that wasn't taken until the 22nd of feb.

But still none of this means their intent is to scam anyone....

@rik

your level headed approach is exactly what this thread needs. For my part I have been trying to do the same. I do agree the communications practices AMT has can use alot of work. In my own interactions they have generally been good. But I do imagine they are getting slammed with emails and phone calls left and right. But I am in the same boat you are. Waiting it out until I see what my options are. Ideally it would behoove AMT to provide some shipping status update at least to save face. But not likely happening at this point. But yea the crazy theories and insults to anyone who isn't part of the troll mosh pit gets trolled. Again its simpler to just add those trolls to the ignore list with a couple of exceptions. Makes the thread readable.

I wrote up an open letter to them hoping that they do actually communicate with users with some kind of status update. Right now ANY communication on that front is better than silence. If people mass request refunds from them it wont work well for any of us. The shortsighted thinking of others ultimately affects everyone. Of course for those who had timelines and were told X date and it was not shipped by then are well within their right to request a refund. Its poor form for any company to say one date and not deliver on it with no explanation. Even BFL for their delayed (I use them as the turd standard) products even gives some explanation is to whats going on and why.

I disagree with your assessment of them being hammered by nonstop emails and phone calls. Not only is it speculation, but it doesn't excuse their COMPLETE lack of communication. The fact that they have been withholding updates has probably compounded the overload of emails/phone calls - everyone wants to know what the deal is. Even if they had TONS of emails to respond to: they could send out a mass email with an update to everyone. This would take no more than 20 minutes to write up.

Updating the community at large with a single post, and directing callers and emailers here would of been the right way to go. This FORUM could of been a great asset to the AMT team to update everyone, instead they told us to 'fuck off' and that they would be creating their own forums, and updating customers there (never happened).

The worst part of all of this, is that when there HAVE been updates - they have been completely falsified. Every update has been "your order is shipping shortly" - this started over a month ago. So even if they were better at giving us updates, who's to know if what they are saying is even true?

AMT has no credibility anymore due to non-stop lying to their customers, in an attempt to buy time or put peoples' minds at ease.