Quote from: stangboy68 on July 24, 2021, 11:47:40 AM

Thanks Yrth. Yes I've been emailing them at sales@myrig.com. I have an active ticket in their system but it's been the same status since July 9 and I haven't seen any updates since. How long does it usually take for them to get back to you? I've called+1 720 744 3090 numerous times only to have it ring and ring with no answering service. Is their another number I can try?

I have only had to use them twice, and only one time recently. It took them about 2 1/2 weeks to diagnose and repair my miner. I would think that how long it takes would depend on how busy they are. My ticket's status did not change until it was repaired and they sent me a bill for the repairs and return shipping. They shipped it within a couple of days once I paid. See my posts on the previous page about my experience with them.

They have always responded to emails with me within 1~3 days. I have never tried calling them.