Hello,

I'm a Gold VIP customer at Stake and I just had a horrible experience.
I was betting live on MLB this night and watching the game Dodgers-Angels live. I felt there might be an upset in the air and placed 2 bets on the Angels. One for 30 mbtc @ 2,95 and one for 15 mbtc @ 3.20. This was during the bottom of the 9th inning at a 2-2 score when the Dodgers had a "free" chance to win the game before the 10th inning would start. So it's pretty normal that the Dodgers were the clear favourite at this point and these odds of 2,95 to 3.20 on the Angels did not look out of order at all. Look at some other MLB games where a pre-match favourite is batting in the bottom of the 9th and you will see comparable odds all the time. For example I saw a 1.42 vs 3.10 odds in another MLB game in the bottom of the 9th inning even earlier today but didn't bet on it.

So the bet started to look well....Dodgers did not score in the 9th inning so it went to extra innings. And in the top of the 10th inning the Angels took a 4-2 lead and had several men on base. So at this point my bet was looking to be a clear winner already. I was cheering and happy that this bet would make up for some earlier losses. And then to my complete shock I suddenly saw my balance getting higher and I thought what is happening here? I looked at the 2 bets and they were being settled as void.....I am in complete disbelief that your odds provider has the audacity to do this. I went to livechat and support told me that the odds provider thought there were wrong odds offered. And super conveniently for them they found out just at the moment that my bet was a 99% certain winner.....wow. I am pretty sure they would not have void it if the Dodgers would have won it, like most people would expect.

I understand you have rules in place to protect you from obvious mistakes and you can void in rare cases. But if this is an obvious mistake.....then you can basically void every bet you want. Like I said, a pre-match favourite with a chance to win the game in the 9th inning....should be big favourite so the opponent should indeed get odds around 3. You will see this all the time. These odds were not clearly wrong. And I must also say your odds were constantly moving, from 2.70 to 3.30 all the time around this period. So it's not like the system was stuck or something.

And I can also tell the odds for the Angels were 2.30 after the 9th inning was over. This 2.30 was completely in line with the odds around 3 which I took about 10 minutes earlier when the Dodgers still had their 9th inning to win the game in.

All Stake said was that the odds provider made an error and offered wrong odds. And that they could do nothing about it. End of story.

I find this very unhelpful and it scares me that even normal looking odds on such a big event can be judged as wrong and therefore you can never be sure if your bet will actually be paid out if your selection wins. Also the voiding time was right at the moment when the bet had 99% sure won and this is very filthy behaviour.

I hope Stake can still solve this for me. Does not have to be by re-grading the bets but just a manual bonus credit of the missing winnings would also do. There is always a way.

If they solve this for me, I will report it here. If they don't I will also update and this should serve as a big red flag warning that they do filthy behaviour like this. If it can happen to me, it can happen to anyone.
Stake, please PM me if you are open for a reasonable discussion