Quote from: dezoel on August 08, 2021, 08:52:06 PM

^Honestly thequin's job is not that easy because we are talking about this type of people all the time all around him every day 7/24 hours and that is a scary thing to think about.

I have been part of few projects but never the face of anything and that is a scary thing, people who do mistakes that come to you instead? I mean I can sort of understand him because I was a telegram mod of a defi project as well but the difference is like 10th league of British league team going against Manchester city, freebitco.in is probably the top website regarding crypto, probably bigger than whole of bitcointalk and that is why his job is a lot harder. This moron is just one and we are talking about many more of these people bugging him every day.

Definitely not an easy task, that's why Support requires a number of staffs on shifts to handle the sheer amount of tickets/ emails.

Having work in a Support-related team, I'm aware of those that are a pain to deal with. Usually they're warned to stop their unwanted behavior, else they won't receive any help anymore.

Quote from: Saint-loup on August 08, 2021, 11:59:20 PM

The contact form in the FAQ section is not available when you're not logged?

Yup, not sure the reason though. If users aren't aware of the Bitcointalk forum, I wonder how are they going to seek for support.