Hi Jason,
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
We have the odds of when this void occurred. Our odds provider had completely priced this wrong compared to elsewhere it wasn't in line with the market as you have said. And you picked up this bet on both Stake and sportsbetio and maybe other places using the same odds provider. With all due respect during this short window why are you hammering this same bet down on multiple different sportsbooks with the same odds provider. If Steve knew that I would be surprised if he still refunded.
I find it hard to believe that you thought these odds were indeed correct. Given what you have shared you confirmed that it was not us and our odds provider that voided this bet across many different websites. In some rare cases we can choose to refund these for recreational players but in this example I don't feel confident to override this voided bet for you.
For those not aware on rare occasion odds providers massively screw up a market and these bets tend to get piled on by people who have bots scraping all the odds, that is why in this type of circumstance the providers will void these bets. This bet was voided regardless of whether it went on to win or lose.
The reason why I bet this same bet in 2 different bookmakers (Stake and Sportsbet) was because my limits on Stake did not allow me more than the 45mbtc I could stake. And my usual stake is around 80mbtc on most bets. This was also the case with my earlier bets in Stake.
"completely priced this wrong" and "massively screw up the market"
Do you realize it was a tied score with the pre-match favourite Dodgers playing at home to the Angels, and they still had the bottom of the 9th inning as a free shot to win the game. Any score in the bottom of the 9th and the bet is immediately a loser. That is massive risk for a bet on the Angels.....odds around 3,00 are completely normal there.
Did you watch the screenshots I posted here above of the exact same game one day later? Where you had completely comparable odds of around 3,30 for the Angels with an also tied score late in the game? And at some point even 5,10 odds when the score was still tied and no men were on base.....did you void bets on that too?
But what I am most curious about.....what should the correct odds have been for my 2 bets then? When I bet it at 2,95 what were the intended odds of the provider? And when I bet the 3,20 odds what were the intended odds? You cannot just say odds were wrong without mentioning what the odds should have been then......so please tell
And you're saying the bet was void no matter the outcome.....welll what a coincidence then that it took your provider 20 minutes since bet placement......and very conveniently just 1 minute after the Angels scored 2 runs it was voided.....do you really think that is a coincidence? If the odds were so clearly wrong, it should have been void within 3 minutes.......it should not be rocket science to void a bet so it should never have to take 20 minutes.
Btw, the odds on the Angels after the 9th inning was completed were 2.30. And this was outside the timeframe which your CS gave me for the alleged "wrong odds". So that means at that point the 2.30 odds were correct and your odds provider will also confirm this. This is after having survived the bottom of the 9th......so at the time of my bets the odds for sure should have been clearly higher than 2.30.......at the very very least 2,80. So if the odds were any wrong which I still don't believe, then it was only a few percent off.......then you can void hundreds of bets each week.....and also peculiar is that the markets never got suspended....odds just kept moving like normal in small increments.....the system seemed to work just fine....no technical errors it seemed.....so how can there still be wrong odds offered then?
A live bet void should be an absolutely LAST resort for a completely mispriced bet....for example offering inversed odds or setting the comma wrong or so.....then I would understand....the way it happened now was just filthy behaviour of your odds provider.
I think you should ask your odds provider what the correct odds should have been.....and pay me out at those odds. I will accept that as a solution no matter which odds they will mention. If not then I will keep fighting for justice and file complaints at several places. This just went too far to just swallow it. My account at Stake is in minus btw....I have lost way more than I won. This won bet would have made me reach around break even, so it's even more painful.
To reference a different game in terms of what the odds should have been does not make sense. I can show you the odds on the same game from other sportsbooks at the time you put your bet down:
https://i.ibb.co/TRwY1KY/image.png
That is on Bet365, to claim it is a few percent off is not true or fair. This was clearly an error and not a marginal voiding, we were aware of the issue when you placed your bet and then our odds provider voided it quickly.
Hahaha if you're gonna post screenshots of other bookmakers, then do it correctly. You posted odds of the bottom of the 8th inning and with a man on base and 2 outs......my bets were in the bottom of the 9th and no men on base and no outs. So completely wrong info from your side here.
Timestamp of the screenshot is 5:20:39 UTC, your second bet was placed at 5:20:05 UTC. This screenshot of Bet365 was taken after your bet was placed, I've cropped out your bet from that screenshot because there is some sensitive info.
So to give you some closure we loaded up your two bets to verify when they were placed. You can confirm the times from your Betslip as well. That was the 8th inning bottom.
https://i.ibb.co/CvzjCMg/image.png
I've been in this community for over 8 years I'm not going to sit here and argue to try and deny you a few hundred bucks unless I was positive that you were not owed them. And regardless of all of these facts i have presented, those bets were voided by our odds provider as in regardless of whether it won or lost it would have still been voided. Steve was nice enough to act in good faith but every once in a while I like to do my homework
Wow! Now it gets even more rediculous!!! You're saying my bets were placed in the 8th inning?? Your system must be really messed up........what is your time stamp for when the top 9th inning started then? And time stamp for when the bottom 9th inning started? And the 2 most important questions which you still did not answer: what is the time stamp of the void? That is very basic info that should be available to customers.
And what should the correct odds have been on offer for my 2 bets? To know that odds were wrong, you have to know what the correct odds should have been....so that is the least I deserve to know.