That would be an error from their bots or support wtv. The user cannot be punished by that kind of errors. All I'm asking is an apologize and a refund. It is easy to rollback those transactions and refund to the moment I requested my account to be closed.
To understand the situation better, I would like to ask what happened step by step, because this bold text changes the picture of this situation quite a bit.
Does this mean that you made a deposit, sent an email shortly after asking for your deposit to be returned and your account closed, then you started playing and you lost that deposit?
Yes exactly. When you are addicted you have some times that you are lucid and I had one of those times when I sent the email. I never got any reply on that email so far.
I continued to play up to 10th August when I sent a new email.
Step by step:
On 29th July I sent the specified email to
block@1x-bit.com requesting to close my account. I had loss much money and I intended to have help to stop. I also had a pending big deposit on that time.
That email was never answered. I was completely ignored. I received my deposit on next day and I continued to play and depositing more.
On 10th August I sent a new email and it was instantly closed. The issue here is the fact my emails on 29th July were ignored completely.
I'm asking to be refunded to that moment when I asked to have my account closed. After that I lost over 60mBT between new deposits.