The really big bookmakers have a lot of customers. I don't think they are easily steered by the fact that they have a problem with a customer. After all, every bookmaker or casino has a problem with a customer
There are a few gamblers that are dealing with them having bad experiences. They're probably looking for the perfect casino but
the reality is that there's really no perfect casino. And every problem that they deal with those casinos, they're solvable as long as they're communicating well and bearing with them.
I think there
are perfect casinos, if we mean their intentions, but of course mistakes can happen anywhere. That's why the way Support of a gambling site works is of major importance. The reputation of the otherwise good site can be ruined merely by poor performance of their support.
Even if the support works perfectly in the casino, there will be people who, frustrated with failure, will accuse them of cheating. Of course, anyone who plays for a long time knows that such things happen, but remember that the gambling industry is a very large and ruthless market. I am sure that the besides frustrated losers, are there rival casinos with their tricks. Im sure they not only run campaigns to advertise themselves, but they definitely try to slander their competitors projects. When the action is big and intense, something like this can real make difference in players confidence to the casino.