Quote from: ilovethebtc on March 19, 2014, 04:31:37 AM

Overall my experience with Zoomhash has been a nightmare so far. I have had several issues with my orders. Here is the timeline of events:

Ordered 20 Gridseed miners off Ebay on 3/6 and paid via papal immediately.
Didn't get any communication at all from Zoomhash so I messaged them on 3/11 asking about the status of my order. They said there was a delay in shipping because they were scared of Ebay fraud, but told me I was going to get a partial refund for the delay. They said my order would ship out the next day. At this point I cut a deal to buy 40 more Gridseed units via BTC.
One of my orders shipped out on 3/12 and the other one on 3/13, both from China. I received all 60 units on 3/17.
My order only came with 40 USB cables instead of 60 so now I have 20 miners just sitting around. Also one of my units has an incorrect female power port so I cant fit a barrel connector in it.
I sent a PM to Zoomhash on 3/17 explaining the issues with my orders and that I did not yet receive the partial refund they originally promised for my Ebay order.
Shortly after I receive a PM from someone working at Zoomhash for my BTC address so I gave it to them and they sent me a partial refund for less than half the amount I was originally promised. Nothing was mentioned about my missing USB cables and defective miner.
This morning (3/18) I sent an email to Zoomhash and have not heard anything from them all day.

So now I have no idea if I should just go order USB cables on my own or wait Cry

Ok got a message from Zoomhash. They gave me the rest of my refund and then some and are gonna reimburse me for USB cables. Sending in my defective unit tomorrow for RMA. Hopefully the RMA turnaround will be quick. Will update once I receive the RMA unit.