I withdrew 0.31 mBT of the deposited 64mBT...
My account was closed by violating your rules? That is new to me. So once again please answer: WHY WASN'T MY ACCOUNT CLOSED ON MY REQUEST ON 29TH JULY?
Tell me one reason, also why didn't I got a single reply about my request?
Our security team replied that your account was closed due to violations, not by request.
Personally, i couldn't check your emails, but what is seen from your screenshot:
https://i.imgur.com/0qRc3e4.png -> You requested a deposit to be credited. We have received your request in a different place (here on btt, or on Trustpilot) and processed it in time - the deposit issue was solved.
But the account closure request wasn't received on the July 29.
Which might mean one of the following:
- Our support processed the request that was going first (deposit issue) but didn't see the second request
- You sent your closure request to the wrong department
- Or this screenshot doesn't represent the reality
In all the scenario, there is no need to find a guilty since you have already withdrawn funds, and there are no more on the balance.(Balance is being recalculated with odds 1 after an account closure).
Never ever ever ever try to deposit money to this scam site. Even if you get your deposit back at the end
i went through hell to get my deposit back they didnt answer my emails telling me crazy staff on live chat
and answering totally obscure things in my questions. they just made me feel very very stupid. so if you want
to be calm with yourbetting activity stay away from these guys.
If you ever had an issue with 1xBit - please share. Otherwise, we would ask you to refrain from posting defamation.
Sincerely,
1xBit team
I made a question about a missing deposit and I requested my account to be closed. I sent another email on same that with subject "help" and it wasn't answered anyway.
on 29th July. I provided you screenshots and I can share you the email login details - it is a Gmail as you know.
Also I can share it to anyone that serves as middle man and wants to check that I sent the account closure requirement to the correct department/email.
I can't be more transparent than this. What about you? all this wait for what? no email checking at all?
