Thanks for the explanations from the two posters above. To be honest, I did not know that the USB cable was considered one step away, as it is still connected to the computer and the wallet can surely be compromised that way...? Obviously not.

I am surprised that when you reconnect the wallet by the USB cable, it does not ask for your password...

Anyway, there are still two things I do not understand.

1. Besides the obvious design flaw when I was unable to have the whole “set up your PIN” table on my screen, my Suite has a permanent great big red banner “! You were disconnected” across it. I get the same whenever I click on the Trezor pages as well.

How can this be considered normal?

Now, say something were to happen to my coins. Everyone would say to me, rightly: “Were you mad? There was obviously something not right and yet you left your coins there!?” So why would I trust my coins to something that is “buggy”? But why is it buggy in the first place? How can something like this be allowed to be put into exploitation?

I have a normal PC with Windows 10 and do nothing complicated at all on it. But this programme has clearly not been tested by an engineer. Would a bridge be put into exploitation if there was something not right with the traffic light system on it? Am I supposed to just close my eyes to this red banner with an exclamation sign?

2. Secondly, related... I see on the Trezor forum that people who post tickets are told it will take TWENTY DAYS (!) to answer. If they are selling things linked to financial products, that is unacceptable. If they cannot afford the staff, they should be made to open the books to the financial regulators to prove that they do not have money to pay for a proper dedicated team.

I thought Bitcoin was all about putting power back into the hands of the simple person. But how can twenty days to reply to a ticket fit in with this? People get angry if they have to wait just one hour to talk to a bank! Bitcoin is not something illegal, it is part of the economy. I cannot understand why people do not immediately contact their elected representative, the relative financial oversight body in their parliament (like select committee) and the regulators themselves, if this is so. You are not holding something illegal with Bitcoin and financial regulators should not allow a company to take twenty days to reply to a very serious concern... especially if they have done nothing wrong and the fault, in all likelihood, lies with the software.