Quote from: canyalos1 on August 31, 2021, 03:45:32 PM

Quote from: vv181 on August 31, 2021, 05:44:33 AM

Quote from: Teraboy on August 31, 2021, 02:34:42 AM

~snip

OP sent BTC to USDT (Omni layer).

@OP, there is nothing you can do but wait, no matter how long it is. It either they will successfully recover your account or not. Technically, it seems easy to recover the fund, but if you see it from an exchanges' perspective, it needs a length of a chain of command and proper steps by step operation to safely recover your fund without compromising their whole security in results from the process of recovering your funds.

Since you only can wait, I stand with what @OcTradism stated on that topic. You might want to try to make them keep updated with your ticket by somehow bumping your ticket whether it is weekly, bi-weekly, or monthly.

Hi, thank you for your reply. I know that I have to wait Poloniex support but 190 days is very long for me.. This recover process can takes 190 days ? or I forget this bitcoin.. and last reply from them that my transaction is cross - chain transaction. Another forum user wrote me that he dont think this is a cross chain .. what are your thoughts on this? thanks

Poloniex is not really an user friendly exchange along with really bad support system, sorry to say that you are having less chance to recover the funds back since Poloniex is not interested to give it back. If its really a very big amount then you can put more pressure on them by keep creating the support ticket or even via the help of court and laws.

Or else simply take this as a lesson and move on, start using the better exchanges like binance as of now.