His business is casino/gambling , His bread and butter is the players/gamblers . if he cannot face them ASAP an will took weeks before being entertained , then you must not enter a gambling business at all .
Used to be a part of the campaign and I left with only good words on the team running the campaign and Lightlord, we must admit it this is one of the longest-running gambling sites with a long-running signature campaign, with that record he knows all the issues on running a gambling site, I don't want to speculate but there could be issues on support and communication that the team overlooked.
They have loyal and long-time players the worse that could happen is losing the majority of them when the withdrawal issues continue.