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Do you have a legal right to withhold my money? Why did you change your rules immediately after I contacted you? This is the archive of the page before the change and there is no item here

Who are you to consider something 100% insecure? This can go on all the time, your uncertainty cannot be the reason for withholding my funds.

Has anyone contacted you during these almost 3 years? I gave you information about all the exchanges with you. No one can know this except the owner. YOU'RE IGNORING THIS FACT!

Sorry if there's been any confusion along the way, gofry47 — our only aim here is making sure that the funds in question are sent to their rightful owner.

Taking custody over our users' funds — especially for as long as 3 years — isn't quite something we would do out of our own volition. It is in our best interest to determine the origin and owner of the funds in the shortest delays possible, as well.

We always make sure that our users don't have to wait for their funds — either exchanged or refunded — any longer than it takes for us to process their exchange and then send the funds to the destination address.

A usual ChangeNOW swap takes mere minutes.

In this particular case, however, none of these actions can take place:

— we cannot refund BTC because you have no access to the initial BTC address
— we can't send you the exchanged XMR since you have no access to this address, either.

Therefore, the ownership of the funds is yet to be established — we have not received any data confirming you as the owner.

We do confirm the receipt of the data involving several other ChangeNOW exchanges that you sent us. That said, the aforementioned data still cannot serve as a proof of ownership for either of the addresses in question. If anything, the fact that you keep bringing these exchanges as proof of ownership makes them seem like the only card have to play, making it even more suspicious.

As for the changes in Terms Of Service:

The crypto market is subject to rules and regulations mandatory for most crypto services. It is only natural that some of the Terms evolve and change over time in an emerging and ever-growing market such as crypto.

We're a business fortunate enough to grow together with the rest of the market. During these past 2,5 years, a lot has changed — and so did our T&Cs.

In an attempt to ensure our future users run into as few inconvenient situations as possible, we are constantly updating our Terms & Conditions using data from the unusual cases we discover along the way and the users' feedback — including yours, too.

It is also worth mentioning that any changes in our Terms Of Service for the last 2,5 years would only apply to the swaps after the one in question.

This exact case is still subject to the same Terms Of Service you accepted while confirming the exchange details.