I have sent all the details to the representative here on PM as well, will update when i receive any support/help
I advise you that if you are lucky to get your fund back, you should withdraw immediately from the casino and don't put any more money in this casino, they have a big problem in not accepting that people withdraw money when people manage to win, this is very serious because Every month (I dare to say almost every week) there is someone coming in this thread to complain about this and other problems, there are very good casinos like Stake.com that has been in this market for many years and that you can use, there are also other reliable casinos that are on this forum.
thankyou for the advise! i am aware about those complaints and i generally use them because of their good esport markets, if i do happen to have any issues i guess i will just mark it as a lost bet, i deposit 50-100 usually so not life changing money.
I am aware of sportsbetio/stake and use them for the more mainstream sports