Quote from: LimLims on September 02, 2021, 04:00:50 AM

Quote from: Coinbox1 on September 01, 2021, 10:19:27 PM

Quote from: barbara44 on September 01, 2021, 06:39:50 PM

Quote from: Coinbox1 on August 27, 2021, 04:32:12 AM

With regard to the withdrawal process, we have 24/7 operators to take care of this department, and so most of the time we have instant approvals. Its fees depend exclusively on the blockchain

I really like the fact that withdrawal fees is dependent on blockchain activity and trend of current fees. Some crypto casinos are charging a fixed amount for each withdrawal which is really harsh on the small players.

Quote from: Coinbox1 on August 27, 2021, 04:32:12 AM

Playing, depositing and withdrawing typically doesn't require KYC, but in rare cases, as part of our Terms and Conditions, "3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures [...] if we determine that you have supplied false or misleading information".

Does this happen when a player wins big or when there is a doubt about the legitimacy and legality of the funds deposited? If the latter is the real reason, I don't see any problem but I hope just because someone wins big, they won't be forced into a KYC.

Players regularly cash out big wins at TrustDice, as we do not require KYC for withdrawals, unless there is a suspicion of fraud or other illegal activity in relation to that account.

I see you are claiming that the site is generating huge revenue for players as they are cashing out big amounts.
It would be awesome if you guys can create a leaderboard or daily high rollers so that normal players would also see how much a big player has made today.
Also regarding the KYC, Is using VPN and playing on the site allowed?
Does it violate any rules or any terms and services?
Waiting for an answer OP.

Certain services and games may not be available in players' region, so we allow VPN when it happens. It does not go against our rules. And thank you for the leaderboard suggestion 👏 What a great idea!