Quote from: 1xbit_official on September 02, 2021, 01:56:21 PM

Quote from: macedounius on September 02, 2021, 01:32:37 PM

Is that normal taking 12 days to get an account closed?

Closure requests are operated within a first-come, and operating time might be increased. Which has happened in your case, unfortunately.

Refund is regulated only by the character of the bet, and account request closure is not the thing that triggers it.

Sincerely,
1xBit team

"within a first-come"

So explain me this:

1- my first request was made on 29th july, my second request was on 29th july
2- the owner of 316223087 account request his account to be closed on 30th july and it was closed as requested within minutes
3- my 3rd closure request was made on 10th august and it was closed within minutes aswell.

Why dont you admit you ignored my 29th two explicit closure requests?
Why wasn't 316223087 account closed after mine?