It's not ok to try to pass KYC with a fake name is what I'm trying to say, but in the light of what other users said above about "eddie" encouraging to use fake names, I'd agree that you should get at least your deposit back.
The fact is that during registration you don't fill in anything except the name, and I thought it was purely a formality. So if I changed the name in the settings and fill out the address - everything would be ok? I doubt - in this case they could just tell me "KYC passed, we updated the information in your profile in accordance with your documents" or "KYC won't finished until you update your profile information." I didn’t even know where to fill out this info (I just didn’t check settings at that moment). And I'm surely do all that they asked.
But they just ignores me and declined my withdrawal...