Actually this is the same account who have been resolved one of the biggest issue in gambling , being sent His 10 bitcoin from his case arise here .
We think he provided enough of evidence that he has a genuine experience with 1xBit, including transaction hashes and screen records with his balance of 6+ BTC.
1xbit refuse to solve the situation.
Your situation was solved by a refund provided.
If you have evidence of otherwise - please share it.
Sincerely,
1xBit team