Hi oz.kashi, our SOP is always to confirm the username of the member. You'll have experienced this in our CS as well, even though we should know your username given you are logged in. As you took some time to respond to us, probably due to timezone, we inferred your username from your bitcointalk user, and also your complaint time.
What's a SOP? What's your CS? Readers can guess, but shouldn't have to if you're more clear.
As mentioned, we froze your account on guidance of the sportsbook vendor you played on, BTi. BTi has gotten back to us; they flagged your account as you were detected as a sports arbitrager / movement better in a small league (you only bet on Israel leagues).
None of this is mentioned in your
terms. It shows this:
9.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Sportsbook Rules regarding the bet as stated on the Website.
Can you point me to where to find the Sportsbook Rules?
[/quote]While BTi won't share with us their exact rule set or algorithm used to classify you[/quote]
This is how it looks to me: A user claims you scammed him for 20 m
BTC, you don't dispute the amount, and instead hide behind a third party who can't tell you the reason either.
they are one of the better sportsbooks we've seen and hosted.
This statement means nothing to this case.