Quote from: btc365partners on Today at 08:49:53 AM

Quote from: LoyceV on September 14, 2021, 08:02:29 AM

Quote from: btc365partners on September 14, 2021, 03:36:26 AM

Hi oz.kashi, our SOP is always to confirm the username of the member. You'll have experienced this in our CS as well, even though we should know your username given you are logged in. As you took some time to respond to us, probably due to timezone, we inferred your username from your bitcointalk user, and also your complaint time.

What's your SOP? What's your CS? Readers can guess, but shouldn't have to if you're more clear.

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As mentioned, we froze your account on guidance of the sportsbook vendor you played on, BTi. BTi has gotten back to us; they flagged your account as you were detected as a sports arbitrager / movement better in a small league (you only bet on Israel leagues).

Your terms don't even mention arbitrage betting. It shows this:

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9.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Sportsbook Rules regarding the bet as stated on the Website.

Can you point me to where to find the Sportsbook Rules?

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While BTi won't share with us their exact rule set or algorithm used to classify you

This is how it looks to me: A user claims you scammed him for 20 mBTC, you don't dispute the amount, and instead hide behind a third party who can't tell you the reason either.

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they are one of the better sportsbooks we've seen and hosted.

This statement means nothing to this case.

Hi LoyceV, it is still necessary for us to confirm a player’s username as he has not revealed it in any of his conversations. We will not assume the usage of forums username to be the same as there is a possibility of discrepancy.

Please find our BTi Sportsbook Rules here https://bti-io.gitlab.io/betting-rules/en/

Our focus on this case is not the amount, but on confirming that the user hasn’t been wrongly frozen. The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi. In this case, BTi is insistent on their compliance guidance, even after we have spoken to them. Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members. Beyond impacting the promotions we can run, the dividend pool that is available to every member also gets penalized as wins reduce dividends. While there will always be winners (as there should be), all members should play on the same edge and not enjoy an advantage over others, which happens in the case of arbitrage or contra betting.
Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action. Please do refer to 10.1 in our Terms and Conditions https://www.btc365.com/help/terms

For the point of having EV + Promotions, would you mean a promotion that is positive EV to the player? If yes, we do have such promotions. Please refer to our promotion "Get 50 - 150 Free Spins! Simply make a deposit! " However, the number may change based off a variety of factors (Total wagering, Bonuses claimed) such as the formula you use to calculate EV.

Where is the evidence for all these accusations?

Just because my bets won do you draw those conclusions?

If the bets were losing even then you would have locked the account?
The obvious answer is no. Just because the bets won you decided to close the account and not pay the rest of the money.

AS I ALREADY SAID, YOURS SITE IS TOTAL SCAM