Is this link also mentioned anywhere on your own site? I couldn't find it (but didn't want to create an account).
The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi.
That's the one that "
won't share ~ their exact rule set or algorithm".
Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members.
I hope you understand that without providing a single shred of evidence, this makes you look very bad.
Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action.
I don't want to read many pages of rules, but luckily bti-io.gitlab.io has a Search field. I tried the following keywords:
malicious
abnormal
arbitrage
contra
Results for all keywords: "No results found".
Neither your Terms nor BTi's Betting Rules mention anything about arbitrage betting.
So to summarize: you took 20 m
BTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.