Quote from: btc365partners on Today at 08:49:53 AM

Please find our BTi Sportsbook Rules here https://bti-io.gitlab.io/betting-rules/en/

Is this link also mentioned anywhere on your own site? I couldn't find it (but didn't want to create an account).

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The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi.

That's the one that "won't share ~ their exact rule set or algorithm".

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Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members.

I hope you understand that without providing a single shred of evidence, this makes you look very bad.

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Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action.

I don't want to read many pages of rules, but luckily bti-io.gitlab.io has a Search field. I tried the following keywords:

Code:

malicious
abnormal
arbitrage
contra

Results for all keywords: "No results found".

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Please do refer to 10.1 in our Terms and Conditions https://www.btc365.com/help/terms

Neither your Terms nor BTi's Betting Rules mention anything about arbitrage betting.

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.