Quote from: JKloppo on Today at 01:09:09 AM

Hello

I have enjoyed gambling at Sportsbet up until just now. Good website, nice quick navigation, quick crediting of deposits and withdrawals, lots of games on offer and good odds. Really, everything top notch and I was a really satisfied customer planning to stay for years to come.
But what just happened to me couple hours ago spoiled it all for me to be honest.
Was betting live on MLB on the game Oakland-LA Angels. I had a bet of 50 mbtc on Oakland -1,5 handicap @ 1,70 still pending from an hour earlier but because Angels came back to make it 2-2 it went to overtime. I thought my bet would probably lose now cause it's hard to still win by 2 in overtime, so I decided to place one more bet of 40mbtc on Oakland @ 2,20 to win the overtime. So that if I would win that bet it would at least cover my loss of the handicap bet. And, luckily after a hard fought overtime, Oakland did win the game 3-2. So my Match winner bet won, and my handicap bet lost. Both bets settled, one winner, one loser. But then one hour later I checked back and I suddenly saw my account balance was lower than it was before, and suddenly the bet on Oakland Match winner was voided! I could not believe my eyes......you void this bet after it was won? Livechat CS said "incorrect odds" and could only tell me this:

Quote

I don't have this information, unfortunately. Please refer to our terms and conditions:

16.5. Sportsbet.io reserves the right to declare a wager void, partially or in full, if Sportsbet.io deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.

But the bet was placed in the break between regular time and the overtime starting. Since when are 2,20 odds for the away team with a 2-2 score and both teams the same amount of innings to go "obvious wrong odds"? I am absolutely in shock and I withdrew all my funds for now and will not come back until this is resolved. I do hope someone reasonable of Sportsbet is on here to take care of this. If this is a void then everything can be void.......please Sportsbet have a look at this and manually credit the missing winnings of 48mbtc.
The bet I lost on this game is not void and the bet I won on this game is void. I would have ended up break-even (almost) on this game and now I am at a big loss, this is unfair. And even more unfair to first settle it as won and then change it to lost, after the game was finished....wow!

I'm not someone who complains often and in fact I didn't have a void bet before in any book (only started gambling online since this summer), but this one....sorry I can't just swallow this.

Screenshot:
https://ibb.co/Zfh97N3

Please someone from Sportsbet send me a PM and I will give you my username and the bet ID. Thanks.

Steve just solved this for me, great service, thanks! He credited the missing winnings to my account.