It means that duelbits has discovered this kind of problem on behalf of the duelbits staff. Well I think this is important news for the entire duelbits community to be careful if there is a suspicious offer, and it is clear that the staff will never contact you before you need it.
I think this info is very important and hopefully there won't be more victims because we know the duelbits gambling site has become big outside this forum and the scamers are targeting weak users.
Admins or staffs never DM first. In crypto scammers and impersonators are ones who will DM first and very actively with DMs or supports. They try to give proactively supports.
Do you think it is strange? Because admins or staffs are busy so how do they have time to DM first and proactively supports?
If you want to get support from them, ask in the group. If they tell you, send me a DM, you should do this. Do newbies know why real admin ask so?
Because when you DM first, you actually send DM to real admin. That request is to protect newbies from scammers or impersonators.
If there is a complaint then don't ask the group there are always imitators trying to disguise themselves as admins or staff of course they will send a DM first by offering help even though it's all a trap, I've seen a series of impersonators like this but I already know so I ignore or block his.
It would be better if you send your DM first to the admin if it is needed or through Live Chat assistance, I think where there is more if there is a complaint or anything, but for promos the admin or staff will definitely announce it officially here or on Twitter his.