Quote from: gh2k on March 20, 2014, 12:16:35 PM

I've been having a bit of trouble with Minersource and I thought that given that I've been unable to resolve it by normal channels, I'd try posting here.

I bought an antminer S1 back in January, and pre-paid for 4 months hosting. It's been fine, apart from a few outages that have normally been resolved in a few hours. The miner disappeared from my pool about 8 or 9 days ago. I emailed support@minersource.net, as I usually do, and got a reply back the following day saying that there was a problem with the PSU and it was being replaced.

This was the last communication that I've had, and despite repeated emails to support@minersource.net, as well as PMs to bobsag3 on here, I haven't had an update as to what is wrong and why my miner is no longer hashing.

It's not unusual for minersource to not reply to emails, but these are normally new-business enquiries which they're obviously not interested in (although a little bit of professionalism in replying would be nice, although I understand they are busy) but this is the first time that I've had a technical problem that has remained unresolved.

I also offered that if they were unwilling or unable to continue to host my miner for me, then they could ship it to me instead. Again, this has not been replied to.

Minersource, bobsag3 and thomas_s are well known and trusted in the community, so I don't really understand why this has happened. I don't think that they are scammers, but it does feel like they may have bitten off more than they can chew, in regard to servicing all of their customers in a professional manner.

With luck, having pointed this out publicly I may get a response and hopefully a resolution to my issue, but I feel as if I have run out of options.

I'd be happy to look into this if you can provide me with the email you used, your full name, and order number, I've tried searching our ticket system for gh2k and can't find anything.