Quote from: mikeywith on September 30, 2021, 09:13:50 PM

Quote from: PopoJeff on September 29, 2021, 09:37:07 PM

Quote from: PopoJeff on September 04, 2021, 01:00:10 AM

Just shipped off an S17+ 73 to NH today (Fri).
My first dealing with the new authorized Bitmain service location.
Www.Greatvoyage.com
Email communication so far has been good.
They should receive it Wed.
I'll update with results

Was just notified today that upon initial testing, they found two boards with more than 5 bad chips on them. Thus, they cannot repair the miner and will be shipping it back to me.

That's sad to hear, after almost 20 days since they received the miner, and they can't fix it! why can't they fix 5 chips, I don't think that's a good enough reason, if they can fix one they can fix 5 or 6 or even 10 no? based on what I know, identifying the bad chips takes more time and effort than actually replacing them, so if they really got to that point, why stop?

Is it because they don't have both BM1397AG and BM1397AD?

I think it's because their repair price of $150/board includes up to 5 chips. And this exceeds 5... and once 5 chips is exceeded, it would be more practical to change the entire board.

Let me copy n paste their email:
"Sorry for late reply.
Your miner (SN#:deleter) took the initial test. Two hash boards is not good. Both boards have over 5 bad chips which is unrepairable situation.
So we consider shipping your miner back to you. we'll send you the payment invoice for shipping. After we got the payment, we'll arrange shipping."
"Most of the chips on the boards are at the end of their working life. $150 cannot cover over 5 new chips price. The cost for replace all the bad chips may be enough for a new hash board!!
So over 5 bad chips is identify unrepairable. "