@ancient myths: bummer to hear what's happening to you... taking 2 years for a review is a big no-no, in fact, it's more than sufficient to label them scammers.
That being said: they're a non custodial wallet, if i remember correctly (my memory doesn't always work, especially early in the morning) they routinely move funds around so this might have nothing to do with your case per se...
That's why their statement telling you your funds are "safe" , "in" your "account" are basically nonsense... You have no access to your keys, you don't have a real wallet with them, you're just a couple of records in their relational database. If they decide to edit your record and set "active" to 0, you're a gonner.
thanks bro, please see
https://etherscan.io/address/0x6025d96932d378be7d0a46343b437678a126ecca#comments. look at the comments there. That freewallet address is to dump of customer funds that they cheat or steal, (my funds are there too) they do it on purpose. Even large financial companies are not allowed to transfer customer balances without the owner's knowledge. it is an act of crime