Quote from: frenchgold on Today at 02:28:56 PM

I made a first order 1200€. I sent many emails, no answer. I got it in about 2 and half weeks.

Second order about 8000€ and now they are asking for Yoti verification, that is not honest and serious.

What does cause the trigger?

If your order is more than €10.000
or if all your orders combined add up to €10.000 or more

Email support never answer to my emails. So Bitgild can you respect your own rules and ask verification ONLY above 10k€?
If I want to share all my private details I would just go to all cheapest gold sellers and that would be fine.

Hi there,

We just replied to your email. This was an internal error as explained in our email to you.

Unfortunately the above info about regulation is obviously also not something we prefer to do, because we value the privacy of our customers as well. Unfortunately we still have banking relationships with the real world, and we can't go full crypto yet. That means that we have to comply to local regulations. We rather also not do regulation, but we have to, in order to stay in business. Sorry

Ps

Your last email asking us about the KYC dated form 35 minutes ago, so I guess we are still kind of responsive. We apologise for not responding in 5 minutes Wink

.