Based on all the evidence and everything you've said so far, it appears there is no team. You are either one of the employees of 1xBET marketing or an affiliate taking a commission based on how many customers you bring to 1xBit website. Every other aspect, including customer support, security checks, and payment processing, is handled behind the scenes by the 1XBET and its departments.
In reality, you are just a front, hiding behind fake anonymity, for 1XBET casino and 1X Corp N.V.
Do not even care for anyone who is not 1xbit that response. However if the official 1xbet account response and says that as the marketing team they are not aware of everything that is going on, then you should know that you should stay away from it for sure.
They started a "review" place and yet they still have a flag going against their name and they can't provide proof why they are not scam, if they did provide proof instead of just making claims then they would have been fine for now. That account, DOES represent 1xbet because it is the official account and if it is not then official 1xbet would have come out and said so long time ago, and if they haven't then it is their fault once again.