Quote from: Poker Player on Today at 07:07:57 AM

Quote from: The Pharmacist on Today at 04:13:17 AM

I wouldn't take the other side of that bet, sadly. But I think that's the only explanation for why the hot wallet would continue to be empty. Knowing that, why on earth would anyone continue to play on a site run like that? Maybe some of Bitvest's clientele could answer that for me.

I don't know if any of them will come this thread, but I'll tell you what I think.

I haven't played at Bitvest since last three years. The last time I played there was in 2018. So I'm not a client of bitvest now, but I would like to correct one thing here. This accusation hasn't reached to the empty hot wallet issue yet. There is a option to set transaction PIN in Bitvest. User can't request for withdrawal if he/she forget his transaction PIN.

And OP said that

Quote from: Cnsba on October 15, 2021, 09:07:54 PM

But just so you know I have it in my account on bitvest , it’s not being withdrawn , it cannot be. It’s not pending. For some reason on this particular large win my pin is not working.

Quote from: Cnsba on October 15, 2021, 09:59:32 PM

The transaction pin was tagged invalid . ~ I have 2FA enabled it was not hacked or changed. It simply will not recognize the pin. The password is fine , 2FA is fine , it’s that pin.

It means this investigation is going with wrong concept. OP need a response from bitvest team/admin to reset his transaction PIN and request the withdrawal.

Anyway, it is always difficult to get response from bitvest admins. Hot wallet issue is a common thing in bitvest. A user lost big amount as his withdrawal was getting delayed for empty hot wallet in the last month (I need admin of Bitvest to come here and explain! ( Not paying my winning)).
‘lightlord’ should hire a support manger & financial admin to resolve this kind of situation quickly.