Yeah, a week has passed and there's no reply from him and if the concern is valid, he can address that to the support.
If not then it's just another blame with his losses. But if it's a valid concern, I'm sure that he'll get addressed and will get his problem solved as bk8 has the tag which is indicated in the title of this thread and will prove it then to him.
He said betting history was only available a week after it was no longer available or deleted and he also said he doesn't have much time on the forum
I assume the status is pending not completed because bk8's side didn't confirm either also as a consideration to be careful placing big bets
If the player is not crazy, then he understands that $ 10K is a large amount and making such bets is a huge risk. There is even nothing to warn about. Of course, I do not exclude the case when the player is in a state of frenzied excitement, in a state of passion and does not at all realize what he is doing. It is likely that the author of the complaint made a bet in this state, then came to his senses ... But it was already too late.
And this is not the fault of the casino.