Quote from: nomercy33 on Today at 12:10:51 PM

Quote from: bobstone on Today at 12:03:07 PM

Quote from: nomercy33 on Today at 11:58:49 AM

Quote from: bobstone on Today at 11:41:56 AM

guys do you really think it's reasonable to claim more loss back on top of an already given bonus of 1 BTC agreed and given over one year ago with no further activity on an offer that had no terms or conditions, no metric to reach, just literally a negotiation you could engage in if you were a high roller?

it doesn't seem very reasonable to me at all =/

the user accepted at the time the deal, we were happy to give it and the matter was closed

all this just feels odd, if it was anything else, like a bonus program with actual metrics too wager for and not given i'd understand, but this whole thing was based on the fact we felt people who lost a lot deserved some ad-hoc custom bonuses and advertised it was possible, and in this case, this happened, and now this user is trying to claim more back than what was initially offered and your all on side? i understand casinos seem like the evil party, but this is taking things too far.

sorry i am trying to be objective in my responses but i am starting to get frustrated, i respect there is communication problems and we're not the best at giving sparkling public responses, can someone please explain to me where it's gone wrong in this? it will help truly

yes i will explain it but cheackout this screenshot before you read
TOS loseback
https://prnt.sc/1vtb2kv
now when i lost 23 btc they give me in total 1 btc with which i try to recover 23btc,ofc who will take 1 btc when he lose 23?in TOS it written Duckdice.io paying 10% loseback.and read becarefull every single person of the community is saying you guys are making excuses.

yes exactly, 'up too 10% loss back' which the nomercy was account given after agreement between both parties and now these claims a 1 year+ after this agreement with no further activity on account.

and it's not even terms of service, it was a promotional bit of the page that we have adhered too in good faith.

so please, in making the exact point for us, can we stop it? XD

1st of All this is not a post for fun,where you trying to make its funny.
2nd.i asked that time for loseback from Stan on of your admins,and he paid 1 btc even he was knew it that i lost 23 btc and 2.2 millions dogecoins.Why you changed your TOS and removed loseback banner from duckdice.io landing page?

you accepted and agreed to it at the time without any issue, this is now a year on, the banner says 'up too 10% loss back' where we agreed bonuses with high rollers in discussion, as you well know, as well as additional bonuses here and there.

the loss back banner has been removed from the page as we no longer officially support it since the addition of rakeback

i will again state very clearly there was never any condition to meet for this bonus, it was nothing to 'aim' for, no guarantee and no entitlement, it was literally just a means of paying back high rollers a fair chunk when they had a bad run, something duckdice has done many many times for literally hundreds of thousands of dollars including your at the time 10,000 USD or so bonus,

there is no merit or claim you can make in this regard