Quote from: hyudien on November 09, 2021, 06:34:50 PM

Back to such a long rule as stated in the FAQ at his casino https://fortunejack.com/faq/terms_and_conditions states that at point 2 sub chapter 2.9..

That part of their TOS has nothing to do with OPs case. His account was not closed because they suspected he is a gambling addict. They closed his account because he didn't complete the KYC verification in the time stated in their TOS and or/email that was sent to him.

Quote from: p0ntidude on November 09, 2021, 06:37:42 PM

I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks

They should have, I agree with that. But they don't have to. Like I said in my previous reply, you are expected to know the rules and terms of the platforms you use because you agreed to them when you created your account. it's the same way with the rules on Bitcointalk. If you get banned, saying I didn't know I couldn't do that won't help. You should have read the rules that explain what to do and what not to.

I am not trying to sound harsh, and I don't think your account should have been closed because you didn't complete the KYC in time. But that doesn't matter if their TOS (that you agreed to) state that exactly that can and will happen.

Have you posted in their ANN and contacted their forum representative like I suggested previously?