Quote from: p0ntidude on November 09, 2021, 05:47:03 PM

Hello this is my experience with Fortunejack.
I deposited 40 000TRX around august to bet with, I got limited real quick and had 45 000TRX in my account around a month later and I withdraw.
After this I get an email "delay blablabla" then an hour later I get this -

"Hi Eklund81,

In order to finish withdrawal check up process, you need to pass KYC procedure.
Please, log in to your Account -> Dashboard -> Personal Information, in the Edit Profile section you need to choose Verify Identity and pass all of the steps of KYC verification."

As of an experienced gambler gambler I didnt think much of it and thought I would take care of it when I had the time the money should be safe it seems like a legit site. Oboy was I wrong.
almost two months have passed now I have been taking care of my sick old mother and have not been prioritizing my email etc. I thought I would finally take care of this KYC and send in my documents, for some reason I cant login in to my account.. I asked the support-agent and this is what she wrote.. -

"Hi p0ntidude,

Please, be informed, that after making a withdrawal request we contacted you via Email to let you know that your withdrawal was under a security check and you needed to pass KYC procedure.
We didn't receive a reply from you within 14 (fourteen) calendar days and therefore your account was closed permanently. According to our T&C:

7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account."

I am so furious, in the 10 years of betting I thought Id heard it all. This is just pure theft.
Not once did they warn me about this "term" when sending out the KYC-message or in between those 14 days after, This cant be legal right? Anyone else with a similar experience?
Does anyone know where I can find the Curacao gaming license-guidelines etc?

Ive found this from the gamblingcommision in the UK -
"Terms should not allow operators to remove funds from an account if a player is not able to verify their identity.

From 7 May 2019, a request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier.

An example of what not to do
"In order to make a withdrawal, you may be required to provide certain documents. If you do not provide this within fourteen days of our request, we may remove winnings and terminate accounts."

https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/fair-and-transparent-terms-and-practices

I mean this is just pure scam.

If FortuneJack indeed have scammed you, I suggest you post this to the Scam and Accusations board to inform and spread awareness to others as well. I'm sorry to hear that your mother was sick, I hope she's doing well now. It's indeed unfortunate for you to experience both awful scenarios, which occured at the same time.

Both of you and FortuneJack has shortcomings why this situation has happened. I am not victim blaming, I just want to point out what I think should have made a difference if a specific action was done.

First, it was your responsibility to read all the terms of service and conditions of whatever you are entering into. The moment you agree with their policy, you give your consent for them to do various things to your account the moment you don't comply to what they are asking for. In this case, you aren't aware it is possible for them to close your account for not sending the things they asked you, hence the account closing happened.

I get it that you are preoccupied with attending to your sick mother but you could have taken some time in complying to the KYC during your free hours. I believe it wont take an hour long for a KYC. Usually it's already done in 5 minutes. But I am not pinning you though. It's really hard to think rationally when you're overwhelmed with emotions and tired after all. As for FortuneJack, it is their duty to make a warning before actually closing the account. They should have stated the number of hours/days/months/years you should comply to them so that you can adjust your schedule if it will be needed asap. They failed to inform and make a warning which lead to this scenario. I don't know if they is something you can still do about this, but I hope so because a money is involved. Money is very much needed most especially now.