Sad to see another issue towards Fortune Jack , though the TOS is indeed must be followed yet OP is correct in some point that why The team did not warn Him
about the near expiration of their Requiring to fulfill KYC? is it Hard for them to at least send another Email to say "You have only 5 days to complete your KYC or else we will sequester your funds"?
Yeah it is obligatory for every people to read and understand carefully the TOS but with too much to read , most of us really skipped this thinking that most of them have the same terms but in this case FJ has different and really this is also my first time reading such term.
try to contact FJ account directly here so there might be a solution to this matter.
Although its quite reasonable for them to remind their user about his documentation but its also his fault for not remembering those important things also its not really an excuse that their tos is so long since we need to know what is written there so that we would know on things they require us to do by using their casino. But anyways if this is true then hopefully OP will be solve since it quite intriguing on how the long time running casino solve the issues thrown at them.