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The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.
Of course, the rules remain the rules, and the Curacao license is a license. However, any rules are invented by people and implemented by lawyers. In this case, as the OP writes, I generally believe that this is not only disrespect for the client. But also outright robbery. On the part of a reputable casino, it's just trashy behavior and insult not only to OP, but also to everyone who knows about this situation and uses this casino.
For example, it is disgusting to me to read that such a question cannot be resolved humanely, without "robbing" this person.
Moreover, he even opened the topic because of his resentment!
I am very upset and shocked about the reaction of people actually agreeing with their TOS being fair. Not A single Warning