Quote from: acroman08 on Today at 03:13:10 PM

Quote from: ondrejos on Today at 12:14:45 PM

-snip

have you contacted their support? they usually log out gamblers that have been banned(or something). you should contact their support on their website to get some answer. if they continue to ignore you I suggest creating a scam accusation with proper evidence so people can decide whether to support your case or not. also, even if their support replied, there is a high chance that you won't get your money back.

anyway, can you think of anything why they would ban your account? have you used a VPN, had multiple accounts, etc..?

It seems that Bitcointalk support sometimes helps to clarify the cases. I do not know if they are able to speed up this process in any way, but as you can see, they were able to help in this case:

Quote from: Mariusz1983 on November 18, 2021, 10:08:54 AM

Quote from: Mariusz1983 on November 17, 2021, 11:15:26 PM

Quote from: Manager1xBit on November 17, 2021, 02:41:02 PM

Hello Ann93, Mariusz1983,

Your issues have been carefully investigated by our security team.

Your accounts have been suspended due to violations of our T&C, meaning that a fraudulent act was committed in relation to 1xBit, therefore 1xBit reserves the right to stop cooperating.

"If a betting participant commits fraudulent acts in relation to a betting company, the betting company reserves the right to stop such fraudulent acts by means of the betting company:
- betting cancellation;
- closing the client's account with a refund, but without taking into account the dishonest income received."

The amount of deposited funds is paid to you in full. Your funds will be unfrozen in a few hours.

Hence, your issues were solved.

The other issues in this thread are still pending clarification from our security.

Sincerely,
1xBit team

Hello, I don't think the case is solved because I can't log into my account. I tried many times and failed.

Ok, solved. I withdrew my deposit. Thanks

I don't know why the account was banned, but it looks like the user realizes that he have violated the rules in some way.